the strong relationship we have with our customers. Often these
relationships have been built up over many years. The data we
collect will be handled sensitively and securely, and with
proper regard for privacy.
We will limit the collection and use of customer information to
the minimum that we require to deliver superior service to our
customers, which includes advising our customers about our
products, services and other opportunities, and to administer
our business. We therefore maintain the names, postal and email
addresses, telephone numbers, and payment and order processing
information of customers when they order from us.
We will not ask you to answer any intrusive personal questions.
The information you provide to us is used for billing and
delivery purposes and to measure customer interest in our
If you provide us with your email address, we will only ever use
it when we need to
(a) contact you about your order or answer a query, or
(b) send you special offers from time-to-time. If you do not
wish to receive emails, you may unsubscribe using the option
provided on any email sent to you from us, or by contacting
us. Your email address is private and will never be sold to
information that you give us is private. We will not release
personal information to persons or entities without your
explicit consent. Exceptions to this are:
(a) where from time-to-time, we may facilitate offers
from reputable companies that have interesting products and
services. These companies are not permitted to retain any
customer information unless the customer has specifically
expressed interest in their products or services;
(b) where we are required by law to disclose certain
(c) if you have ordered a product from us that requires
personalisation, or delivery to you by an external company.
As part of the National Privacy Principles, customers can advise
us at any time if they:
(a) do not wish to receive information from reputable
(b) if they no longer wish to receive product information
from ChiBall World.
We have strict agreements to protect your privacy with all other
organisations that provide us with support services. These
organisations are all compliant with the National Privacy
Principles. Only authorised employees who are trained in the
proper handling of customer information have access to that
information. Customers can advise us if any of their information
requires updating. Customers may request to see the details we
maintain on them in our customer file by forwarding a signed
written request to us.
We will take all reasonable steps to ensure that all information
we collect, use or disclose is accurate, complete, up-to-date
and stored in a secure environment accessed only by authorised
Transmissions sent to or from us are routinely monitored for
quality control and systems administration.